Faq's
❓ Frequently Asked Questions (FAQs)
Have questions? We've got answers! Below are some of the most common questions from our customers.
🛒 Orders & Payments
Q: How do I place an order?
A: Simply browse our store, select your products, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
Q: What payment methods do you accept?
A: We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD) for select locations.
Q: Is it safe to shop on Clodel.shop?
A: Yes! We use secure payment gateways and SSL encryption to protect your personal and payment information.
🚚 Shipping & Delivery
Q: How long does delivery take?
A: Orders are usually delivered within 5–7 business days, depending on your location.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all prepaid orders above ₹999.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via SMS or email. You can also contact us if you need help tracking your order.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer 7-day returns or exchanges for unused, unworn items with original tags. Please check our Return Policy for full details.
Q: How do I request a return?
A: Contact us at clodel.shop@outlook.com or via our Contact Us page with your order number and reason for return.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.
📦 Product & Availability
Q: Are the products true to size?
A: Yes, we provide a detailed size chart on each product page. If you're unsure, feel free to reach out and we’ll help you pick the right size.
Q: What if a product is out of stock?
A: You can click “Notify Me” on the product page or contact us directly to know when it’ll be back.
📞 Need More Help?
If your question isn’t listed here, feel free to reach out:
📧 Email: clodel.shop@outlook.com
📱 Phone/WhatsApp: +91 81607 83716
📍 Address: 143, Balmukund Society V-1, Kargil Chowk, Punagam, Surat, Gujarat – 395010